Applies to: Cozyla Calendar Neo
If your calendar is not syncing correctly, you can submit a sync issue report directly from the Calendar app. This helps the Cozyla team investigate synchronization problems.
Before You Begin
Before reporting a sync issue:
- Make sure your device is connected to the internet.
- Allow a few minutes for recent calendar changes to sync.
- Verify that the issue is still occurring.
Report a Sync Issue
- Tap Settings in the upper-right corner.
- Select Calendar.
- Tap Calendars.
- Tap Report Sync Issue.
- Follow the on-screen instructions to submit the report.
Troubleshooting
If you cannot find Report Sync Issue:
- Make sure you are in the Calendar app.
- Verify you opened Settings > Calendars.
- Ensure your device is connected to the internet.
If the sync issue continues after submitting a report, contact Cozyla Support and include:
- Your Cozyla device serial number (SN)
- Your Cozyla ID
- A brief description of the sync issue
- The approximate time the issue occurred
- A screenshot or short video of the issue, if available