Applies To
Digital Picture Frame
What This Article Covers
This guide explains how to complete the customer task described in “Send Photos to Cozyla Frame via Web Portal.”
Before You Start
- Make sure your Cozyla device is powered on.
- Make sure your device is connected to Wi-Fi when the task requires online access.
- Make sure you can access any third-party account, app, or service used in this guide.
- If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.
Steps
- Go to the Cozyla portal website at portal.cozyla.com.
- Sign in using your Cozyla account. If you don't have an account yet, you can create one by following the instructions in the "Sign up to the Cozyla app" guide.
- Once you're logged in, you can either start a new photo album or upload photos to an album you already have.
Troubleshooting
- Confirm your device is connected to Wi-Fi.
- Restart the app or device if the screen does not respond as expected.
- Update the relevant Cozyla app or device software if your screen does not match this guide.
- Confirm the app has permission to access photos or videos.
- Keep the app open until upload finishes when possible.
- Large files may take longer to appear on the frame.
Contact Cozyla Support
If the issue continues, contact Cozyla Support and include:
- Your Cozyla SN.
- The app or feature you were using.
- The email address or account type involved, if relevant.
- A brief description of what happened and what you expected to happen.
- A photo, screenshot, or short video of the issue if it is safe and relevant.