Applies To
Digital Picture Frame
What This Article Covers
This guide explains how to complete the customer task described in “Send Photos / Videos to Cozyla Frame via Cozyla app.”
Before You Start
- Make sure your Cozyla device is powered on.
- Make sure your device is connected to Wi-Fi when the task requires online access.
- Make sure you can access any third-party account, app, or service used in this guide.
- If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.
Steps
- Tap "Add photo/album" and choose from the popup window
- Select the photos you want to share and tap "Add."
- (Optional) Add descriptions to individual photos. These will appear in the frame with the photo.
- Choose where to share your photos:
- Create a new album
- Move them to one or more existing albums
- Share with other devices: If you're a member of a shared album, you can share your photos with others in the album.
- Do all of the above: Combine any of these options to suit your needs.
- Please wait while your photos upload. This may take a few seconds.
- Congrats! Now enjoy your photos with frame.
Troubleshooting
- Confirm your device is connected to Wi-Fi.
- Restart the app or device if the screen does not respond as expected.
- Update the relevant Cozyla app or device software if your screen does not match this guide.
- Confirm the app has permission to access photos or videos.
- Keep the app open until upload finishes when possible.
- Large files may take longer to appear on the frame.
Contact Cozyla Support
If the issue continues, contact Cozyla Support and include:
- Your Cozyla SN.
- The app or feature you were using.
- The email address or account type involved, if relevant.
- A brief description of what happened and what you expected to happen.
- A photo, screenshot, or short video of the issue if it is safe and relevant.