Applies to: Cozyla.com orders where a customer may have selected ShipInsure Shipping Protection, xCotton Product Protection, or Extended Warranty coverage.
ShipInsure Shipping Protection helps with eligible shipping problems before or during delivery, such as loss, theft, delivered-not-received, or shipping damage. xCotton Product Protection / Extended Warranty helps with eligible product protection or extended warranty issues after delivery. These are separate services, so filing in the right place helps avoid delays.
Quick Comparison
| Question | ShipInsure Shipping Protection | xCotton Product Protection / Extended Warranty |
|---|---|---|
| Best for | Shipping issues with a protected order. | Product protection or extended warranty issues after delivery. |
| Common examples | Lost in transit; stolen package; delivered but not received; item damaged during shipping. | Covered accidental damage, mechanical or electrical failure, power surge, or extended warranty issue. |
| When to use it | Before or during delivery, when the problem is tied to shipment or delivery. | After delivery, when the problem is tied to the product and your purchased coverage. |
| What you need | A Cozyla.com order that included ShipInsure Shipping Protection. | A purchase that included xCotton Product Protection or Extended Warranty coverage. |
| Where to file | Use the ShipInsure claim link connected to your order, or contact Cozyla Support if you cannot find it. | Use the Product Protection claim path or xCotton claim process shown for your coverage. |
| Do not use it for | General product warranty questions, setup help, or damage that happened after delivery. | Lost packages, stolen packages, delivered-not-received packages, or shipping damage claims. |
Simple Rule
- Before or during delivery: start with ShipInsure.
- After delivery while using the product: start with xCotton Product Protection / Extended Warranty if you purchased that coverage.
- Amazon orders: follow Amazon’s order support path unless Cozyla Support gives a different instruction.