Applies to: Warranty/Protection/Insurance Claim / Protection & Insurance Claim
Use this guide to complete the steps below.
Before You Begin
Make sure you have:
- The email address associated with your Product Protection Plan.
- Your Product Protection ID, which can be found in the confirmation email from xCotton.
- Access to the protected product.
- At least two photos or a video showing the damage or failure, if requested.
- A brief description of what happened and how the issue occurred.
- Any additional information requested in the xCotton Resolution Center.
If you cannot find your Product Protection ID or confirmation email, contact Cozyla Support for assistance.
Steps
After purchasing a Product Protection Plan, you will receive a confirmation email from Xcotton. Should you need to report a claim, please visit the “Xcotton Resolution Center”.
Type the email and Product Protection ID
Select Claim Reason "Electrical or Mechanical Failure" or "Accidental Damage"
If you choose “Electrical or mechanical failure “, please proceed as below:
1)Choose the product with failure.
2)Provide supporting documents to show the item failure
3)Select your preferred compensation method
4)Submit the claim
If you choose “Accidental damage“, please proceed as below:
1)Choose the product with failure.
1)Choose the product with failure.
2)Provide supporting documents to show the item failure
3)Select your preferred compensation method
4)Submit the claim
Need More Help?
Contact Cozyla Support if the steps do not match what you see, or if the result is not available after completing the guide.