Applies to: Warranty/Protection/Insurance Claim / Protection & Insurance Claim
Use this article to understand the policy details below. Review the current policy carefully before submitting a request or refusing a shipment.
Policy Details
1. Xcotton Product Protection Plan Service Explanation
Note: This Product Protection Plan is valid only for US and Canada orders.
We offer optional protection plan for products purchased via the Merchant Official Website. The protection plan covers accidental damage (such as dropping, cracking or spilling liquid on Your Covered Products) and Power surge from the day you purchased the plan. The protection plan also covers mechanical and electrical breakdowns or malformations to Your Covered Product that occurs after the manufacturer's warranty has expired.
2. Xcotton Product Protection Plan Coverage
Xcotton offers 3 Product Protection options: 1 year/2 years/3 years. The product protection plan specifically covers the following:
- Extended warranty after manufacturer's warranty expires.
- Accidental damage.
- Power surge
Example: For a product that comes with a 1-year manufacturer's warranty, the Product Protection Plan covers the following:
1 Year Plan: Includes Accidental Damage Protection and Power Surge Protection for 1 year.
2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
2 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty. This means your product will have a total of 2 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 1-year warranty is covered by Xcotton (Partner with AIG).
3 Years Plan: Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty. This means your product will have a total of 3 years of coverage for warranty, accidental damage and power surge. The warranty for the first 1 year is provided by Merchant, while the following 2 years warranty is covered by Xcotton (Partner with AIG).
3. Xcotton Product Protection Plan Cost
The cost of the protection plan varies depending on the product purchased and the coverage period. You will be able to view the cost during checkout.
4. Xcotton Product Protection Plan Enrollment and Activation
You may enroll in the plan together with the purchase of our products on the Merchant Official Website. Once the protection plan is purchased, you will receive a confirmation email advising details of the protection plan. The coverage period begins from the date you purchase the product.
5. Claims Process
If you experience an issue covered by the product protection plan, you can contact the resolution center through the link on your confirmation email. Follow the instructions on the link and Xcotton’s claims specialist will guide you through the process. Merchant also provide assistance as needed.
Please note: The maximum claim amount is limited to the original purchase price of your product.
6. Returns and Protection Plans
If you decide to return or exchange a product after purchasing the product protection plan, please notify us promptly. The product protection plan may be affected by the returns or exchanges, and specific conditions may apply. Please consult our customer service or click the link to the customer support on your confirmation email for assistance.
7. Disclaimer
The product protection plan’s coverage and services are provided by Xcotton (Partner with AIG) and we act solely as an intermediary. We do not assume any responsibility for the quality or execution of the protection plan and services. Please read the protection plan’s terms and conditions carefully and confirm the scope of coverage.
8. Contact Information
For any inquiries regarding the product protection plan, please contact the customer service: support@xcottons.com
9. Cancellation
Cancellation is allowed anytime. Refunds depend on timing:
- Within 60 days of purchase: No claims filed: Full refund (100% of the Product Protection plan price). Claims filed: Refund = Product Protection plan price - paid claim amount(s).
- After 60 days of purchase: Refund = [(Total coverage days - Days used) / Total coverage days] × Product Protection plan price -paid claim amount(s) (if any) - administrative fee (varies by state law, capped at $50 USD).
You may refer to the Xcotton Product Protection Plan’s Terms and Conditions and FAQs for more details.