Applies To
Warranty/Protection/Insurance Claim
What This Article Covers
This guide explains how to complete the customer task described in “Cozyla Warranty.” It has been rewritten for clearer customer self-service and better Ada AI retrieval.
Before You Start
- Make sure your Cozyla device is powered on.
- Make sure your device is connected to Wi-Fi when the task requires online access.
- Make sure you can access any third-party account, app, or service used in this guide.
- If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.
Steps
Get Support
Cozyla products come with a 12-month warranty. For assistance, please reach out to our customer support team at help@cozyla.com, or submit your request through our support portal at support.cozyla.com. We’re here to help!
Obtain Product Service Supported Covered From 3rd Parties
We currently sell our products and services officially through the following online sales channels and authorized retailers:
United States
Troubleshooting
- Do not approve or deny exceptions from this article alone.
- Escalate unclear coverage, purchase-channel, or policy exceptions to the approved Cozyla Support owner.
Contact Cozyla Support
If the issue continues, contact Cozyla Support and include:
- Your Cozyla SN.
- The app or feature you were using.
- The email address or account type involved, if relevant.
- A brief description of what happened and what you expected to happen.
- A photo, screenshot, or short video of the issue if it is safe and relevant.