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Getting started

Cozyla
Updated

Applies To

Cozyla+ Mobile App

What This Article Covers

This guide explains how to complete the customer task described in “Get started.” 

Before You Start

  • Make sure your Cozyla device is powered on.
  • Make sure your device is connected to Wi-Fi when the task requires online access.
  • Make sure you can access any third-party account, app, or service used in this guide.
  • If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.

Steps

Get start with mobile app! After installing the Cozyla+ mobile app, sign in with your cozyla Id to begin your cozyla+ app journey!

Add family members

  1. Tap the profile icon in the top left corner.
  2. Tap "Settings" in the top right corner.
  3. Select "Cozyla Id".
  4. Select "family members" under Cozyla Id.
  5. You can edit existing family members' information or add new family members.

Switch members

  1. Tap profile icon in the left top corner.
  2. Switch profile by choosing an avatar.
  3. You can also edit profiles by tapping "Edit Profiles".

Change password and email address in Cozyla+ mobile app.

  1. Tap the profile icon in the top left corner.
  2. Tap "settings" icon in the top right corner.
  3. Tap "Cozyla Id".
  4. Select "change password" or "change email address".
    1. For change email address, we provide a new choice, you can choose to have a verification code sent to the new email address you’d like to use.
  5. A verification code will be senr to the email address you select.
  6. Enter the verification code, then provide your new password or email address.

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Notification center

  1. Tap the bell icon in the top right corner.
  2. You can choose which apps you want to receive notifications from.

Troubleshooting

  • Confirm your device is connected to Wi-Fi.
  • Restart the app or device if the screen does not respond as expected.
  • Update the relevant Cozyla app or device software if your screen does not match this guide.

Contact Cozyla Support

If the issue continues, contact Cozyla Support and include:
  • Your Cozyla SN.
  • The app or feature you were using.
  • The email address or account type involved, if relevant.
  • A brief description of what happened and what you expected to happen.
  • A photo, screenshot, or short video of the issue if it is safe and relevant.

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