Applies to: Returns and Refunds / Returns and Refunds
Use this guide to complete the steps below.
Before You Begin
- Make sure you have access to the relevant Cozyla device, app, or account described in this article.
- Confirm the device is connected to the internet if the steps require syncing, app access, updates, or account setup.
- Use the latest available Cozyla app or device software when possible.
Steps
For refunds on Cozyla products bought in-store, please return the item to the original retailer and comply with their return policy. You may contact Cozyla’s official support for assistance; however, the return process will be facilitated by the original point of purchase.
Need More Help?
Contact Cozyla Support if the steps do not match what you see, or if the expected result is not available after completing the guide.