Applies to: Shipping and Delivery / General
Use this guide to complete the steps below.
Before You Begin
- Make sure you have access to the relevant Cozyla device, app, or account described in this article.
- Confirm the device is connected to the internet if the steps require syncing, app access, or account setup.
- Use the latest available Cozyla app or device software when possible.
Steps
Order Modification & Cancellation Policy
- Order After Shipment: Orders cannot be canceled or modified once shipped as they are already with courier and out for delivery. You can initiate returns within 120 days of delivery. Our goal is your satisfaction--so if an order has already been shipped, we encourage you to try it out and see if you like it. If you are still not satisfied, we are happy to assist you in initiating a return. You can also visit https://www.cozyla.com/a/returns/ to initiate a return yourself.
- Thank you for your understanding as this approach ensures swift delivery, particularly during high-demand periods like Christmas and Mother’s Day
- Order During Processing: There may be an opportunity to cancel or modify your order if it not has not shipped yet. Please reach out to our support team promptly for assistance and we will do our best to cancel your order before shipping, although we can guarantee this is possible if it has already been shipped. Thank you for your understanding! We are here to help and to ensure your satisfaction.
Need More Help?
Contact Cozyla Support if the steps do not match what you see, or if the result is not available after completing the guide.