If you’ve purchased Cozyla frames directly from us and wish for a refund, contact our customer service at help@cozyla.com. We’ll provide a pre-paid shipping label, ensuring no extra cost to eligible items. Please return the product within 30 days of delivery in its original, saleable condition with packaging. Currently we can only provide pre-paid shipping labels to customers located in the United States.
For the holiday season, eligible items purchased between November 1 and December 31 can be returned until January 31 of the next year.
Note: Free returns are not applicable to international orders or TV/Calendar products. Items must be returned in their original packaging, undamaged, and complete. Incomplete returns may be subject to a partial refund. Make sure the device is performed a factory reset before returning. If we receive a returned item with missing parts, active Google account, PIN, or password, a handling fee will be applied. This fee covers the costs associated with processing incomplete returns and ensuring all components are accounted for.
Upon your order arrives at our return address and its condition is approved for restocking, we’ll send you a message that we are currently processing your return and will initiate a refund to your original payment method.
Damage, loss, or theft issues
- If the purchased product is faulty, reach out to us within 7 days of the delivery date for free return. Over 7 days, you will need to pay for the shipping costs to return the product to us.
- If the purchased product is lost or theft, Please collect evidence and contact the carrier (shipping company) immediately to report the missing package and initiate a search; however, you can also reach out to us and discuss potential replacement options.
Items marked “Clearance”, "Open-Box" or "Final Sale" are not eligible for return or exchange unless they're defective or flawed.
What items and exceptions are non-refundable?
- Shipping, delivery, handling fees if applied.
- Items that do not have the original packaging including boxes or foam inserts.
- Gift cards and store credits.
- Items marked “Clearance”, "Open-Box" or "Final Sale" unless they're defective or flawed.