If you purchased a Cozyla device + membership bundle from the Cozyla website, your membership may not be automatically linked to your Cozyla ID.
To activate your membership, you'll need to manually link it in the Cozyla+ mobile app using the email address you used when placing your order.
Important: Use the email address used to purchase the bundle. This may be different from the email address currently used for your Cozyla ID.
How to Link Your Membership
Step 1: Open the Cozyla+ Mobile App
Open the Cozyla+ mobile app and make sure you're signed in to the Cozyla ID you want to use with your membership.
Step 2: Open the Menu
Tap the menu icon in the upper-left corner.
Step 3: Open Settings
Tap Settings.
Step 4: Open Manage Membership
In Settings, tap:
Manage Membership
Step 5: Select Link My Membership
On the My Membership screen, scroll to the Already a Member? section and tap:
Link My Membership
Step 6: Enter Your Purchase Email
Enter the email address you used when purchasing your device + membership bundle from Cozyla.
Follow the on-screen instructions to complete the activation.
Once the membership is successfully linked, it should appear under My Membership in the Cozyla+ app.
Which Email Should I Use?
Use the email address that was entered when you purchased the bundle on the Cozyla website.
For example:
- Cozyla ID email:
parent@example.com - Bundle purchase email:
family@example.com
In this case, enter family@example.com when linking the membership.
The purchase email is used to locate the membership associated with your order.
Why Don't I See My Membership Automatically?
Memberships purchased as part of a device + membership bundle on the Cozyla website may not automatically appear under your Cozyla ID.
You'll need to complete the Link My Membership process once to associate the purchased membership with your Cozyla account.
I Entered My Email, but My Membership Wasn't Found
First, make sure you're entering the exact email address used when you placed the order.
You can check:
- Your Cozyla order confirmation email
- The email address entered at checkout
Also check for common typing issues, such as:
- Misspelled email addresses
- Extra spaces
- Using your Cozyla ID email instead of your purchase email
If the membership still cannot be found, contact Cozyla Support and provide your order number and the email address used for the purchase so we can help identify the membership.
Do I Need to Link My Membership Every Time I Sign In?
No. Once the membership has been successfully linked to your Cozyla ID, you should not need to repeat the linking process each time you sign in.