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How to report sync issue?

Cozyla
Updated

Applies To

Calendar+, Calendar+ 2, Calendar+ Go, Calendar+ SE

What This Article Covers

This guide explains how to complete the customer task described in “How to report sync issue?.”

Before You Start

  • Make sure your Cozyla device is powered on.
  • Make sure your device is connected to Wi-Fi when the task requires online access.
  • Make sure you can access any third-party account, app, or service used in this guide.
  • If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.

Steps

  1. Tap "Settings" in the top-right corner, then select "Calendars".
  2. Tap "Report Sync Issue".

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Troubleshooting

  • Confirm your device is connected to Wi-Fi.
  • Restart the app or device if the screen does not respond as expected.
  • Update the relevant Cozyla app or device software if your screen does not match this guide.
  • Confirm the external account or calendar is still active and accessible.
  • Use the manual sync or refresh option if available.
  • If only some events are missing, check sharing permissions and which calendar the events belong to.

Contact Cozyla Support

If the issue continues, contact Cozyla Support and include:
  • Your Cozyla SN.
  • The app or feature you were using.
  • The email address or account type involved, if relevant.
  • A brief description of what happened and what you expected to happen.
  • A photo, screenshot, or short video of the issue if it is safe and relevant.

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