Applies To
Calendar+ 2
What This Article Covers
This guide explains how to complete the customer task described in “How to mount your device on the wall.”
Before You Start
- Make sure your Cozyla device is powered on.
- Make sure your device is connected to Wi-Fi when the task requires online access.
- Make sure you can access any third-party account, app, or service used in this guide.
- If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.
Steps
⚠️You can find the serial number (SN) either on the outer packaging box or on the sticker located at the back of the device.
The existing tutorials apply to serial numbers starting with "E". If your serial number starts with "N" or "K", please follow the installation guide included in the packaging box. Tutorial videos will be available soon.
1. How to install a fixed wall mount
This video tutorial demonstrates how to mount your device on a wall. It provides step-by-step instructions to help you easily install and secure the calendar in your desired location. For more detailed guidance, you can refer to the video at the following link:
2. How to Install a Rotatable Wall Mount
This video tutorial provides a step-by-step guide on how to install a rotatable wall mount to fix your device. It covers the necessary tools, mounting process, and tips to ensure your device is securely and correctly fixed. The video is available at the following link:
If you still have any problem, please contact help@cozyla.com
Troubleshooting
- Confirm your device is connected to Wi-Fi.
- Restart the app or device if the screen does not respond as expected.
- Update the relevant Cozyla app or device software if your screen does not match this guide.
Contact Cozyla Support
If the issue continues, contact Cozyla Support and include:
- Your Cozyla SN.
- The app or feature you were using.
- The email address or account type involved, if relevant.
- A brief description of what happened and what you expected to happen.
- A photo, screenshot, or short video of the issue if it is safe and relevant.