Applies To
Calendar+, Calendar+ 2, Calendar+ Go, Calendar+ SE
What This Article Covers
This guide explains how to complete the customer task described in “How to report sync issue?.”
Before You Start
- Make sure your Cozyla device is powered on.
- Make sure your device is connected to Wi-Fi when the task requires online access.
- Make sure you can access any third-party account, app, or service used in this guide.
- If your screen does not match this guide, update the relevant Cozyla app or device software where applicable.
Steps
- Tap "Settings" in the top-right corner, then select "Calendars".
- Tap "Report Sync Issue".
Troubleshooting
- Confirm your device is connected to Wi-Fi.
- Restart the app or device if the screen does not respond as expected.
- Update the relevant Cozyla app or device software if your screen does not match this guide.
- Confirm the external account or calendar is still active and accessible.
- Use the manual sync or refresh option if available.
- If only some events are missing, check sharing permissions and which calendar the events belong to.
Contact Cozyla Support
If the issue continues, contact Cozyla Support and include:
- Your Cozyla SN.
- The app or feature you were using.
- The email address or account type involved, if relevant.
- A brief description of what happened and what you expected to happen.
- A photo, screenshot, or short video of the issue if it is safe and relevant.