Applies to: Shipping and Delivery
Use this guide to complete the steps below.
Before You Begin
- Make sure you have access to the relevant Cozyla device, app, or account described in this article.
- Confirm the device is connected to the internet if the steps require syncing, app access, or account setup.
- Use the latest available Cozyla app or device software when possible.
Steps
- In-stock items typically ship on the next business day.
- Orders are not processed or shipped on weekends or holidays.
- Please ensure your billing information is accurate and complete to avoid delays.
- Orders with different shipping and billing addresses may require additional verification, potentially delaying shipment.
- Shipping costs (if any) are calculated based on your order total and the selected shipping method. These options will be clearly displayed during checkout and in your order confirmation email.
- Please ensure someone is available to receive the package at the specified shipping address.
Need More Help?
Contact Cozyla Support if the steps do not match what you see, or if the result is not available after completing the guide.